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• ISO Test Report
• Terms & Conditions
• Replica User Manual
• 510(k) Premarket Notification
• Product Exchange Form
• Implant Failure Questionnaire

Terms and Conditions

International Orders
For orders outside of North America, please use fax order form and sent to 1(951) 471-6147 or visit our web site www.aidibiomedical.com

North America Orders
Orders may be placed by telephone, fax, e-mail, through the order form on aidibiomedical.com or with an AIDI Biomedical, LLC Representative. For your convenience we have included an order form in this catalog, which may be photocopied and used for future orders.

Billing
MasterCard, American Express and Visa credit cards are accepted. All invoices are payable net 30 days. Past due balances will be subjected to a 1.5% finance charge per month, an amount equal to 18% per annum.

Shipping
Unless otherwise specified, orders are shipped via UPS, Fedex or US mail, freight collect or prepaid with the shipping cost added to the invoice. All packages are carefully inspected prior to shipment. If your package is damaged, do not accept it and immediately call the AIDI Biomedical Customer Service Center. If there are any shortages or questions, please notify the AIDI Biomedical Customer Service Center within 10 days of receipt.

Return Policy
Please contact the AIDI Biomedical Customer Service for a Return Merchandise Authorization Number (RMA#) and shipping instructions prior to returning any product. Product returned must be unopened and undamaged and must be received within 30 days of the invoice date for replacement or credit. All returned products are subject to our standard 15% handling and restocking charges. No product will be accepted for return after 30 days from the invoice date.

Sterility
Implants and their associated abutments are sterile. They are packaged in Tyvek pouches. The packaging should be inspected prior to opening. If there is any indication that the package is damaged or the package seal is broken, the implant should not be used without further sterilization.

General Warranty
AIDI Biomedical, LLC makes no warranty, expressed or implied, except that for a period of one year its product shall be free from defects in material and/or workmanship, and shall be of merchantable quality.